Effective Date: [Jan-01-2024]

  1. Introduction

Thank you for choosing Sip Oak for your product purchase. This Insurance Policy outlines the terms and conditions related to the sale and delivery of our products, aiming to provide transparency and assurance to our valued customers.

  1. Product Quality Assurance

We take pride in delivering high-quality products. If, however, you receive a product that is damaged, defective, or not as described, please contact our customer support team within [3 days] days of receiving the product. We will arrange for a replacement or refund, as per our Refund and Returns Policy.

  1. Delivery Guarantee

We understand the importance of timely and secure delivery. Sip Oak is committed to delivering products to your doorstep in a timely manner. If, for any reason, there are delays in delivery, our customer support team will keep you informed and work towards a resolution.

  1. Lost or Stolen Shipments

In the unfortunate event that a product is lost or stolen during transit, Sip Oak will take responsibility for the issue and provide a replacement or refund. Please report any lost or stolen shipments to our customer support team promptly.

  1. Insurance Coverage

Insurance coverage is applicable only when:

  • The customer has purchased products from Sip Oak.
  • The customer has opted to pay for insurance at the time of purchase.

All shipments are insured during transit. In case of damage, loss, or theft, our insurance coverage will provide the necessary protection. However, please note that intentional damage or misuse by the customer is not covered by our insurance.

  1. Reporting Issues

To report any issues related to product quality, delivery, or insurance claims, please contact our customer support team at info@sipoak.com or +1 (866) 580-7563. Provide detailed information, including order number, product details, and a description of the issue.

  1. Exceptions and Exclusions

This insurance policy does not cover:

  • Damage caused by improper handling or use of the product after delivery.
  • Delays or issues arising from events beyond our control, such as natural disasters, strikes, or customs delays.
  1. Changes to the Policy

Sip Oak reserves the right to make changes or updates to this insurance policy. Any modifications will be communicated to customers through our website or other appropriate channels.

By making a purchase with Sip Oak, you agree to the terms and conditions outlined in this insurance policy.

Thank you for choosing Sip Oak. We appreciate your trust in our products and services.

Sip Oak

Address: 20140 Neuralia Rd, California, CA- 93505, United States
Phone Number: +1 (866) 580-7563
Email: info@sipoak.com