What if my order is damaged or contains broken, incorrect or missing item(s)? In the event that there is a problem with your order, please contact us as soon as you are able. You must contact us within a week (7 days) of the order showing delivered in order for us to help. We will require pictures of the box, the packaging, and the bottle with clear pictures of the damage so that we can assist with resolution. Orders that were redirected by request of the recipient or were unable to be delivered to the original address due to availability of recipient or adult signature cannot be guaranteed for original package contents and are no longer the responsibility of Sip Oak.

All of our processing is done via Stripe, you can pay using a major credit card (Visa, MasterCard, American Express, Discover)

No, there is no minimum order value.

Sales tax has already been applied to the price of the goods as displayed on the website.

You will be charged for your order at the time of purchase.

Yes. We do everything in our power to make sure that your information is secure. Moreover, we use one of the biggest payment processing platforms – Stripe – to handle credit card payments.

On Visa, MasterCard and Discover cards, the three-digit number is located on the signature panel on the back of the card. For American Express cards, the four-digit number is located on the front of the card above the credit card number.

At this time, we shipped all over United States except HAWAII no other countries.

YES, you must sign for an order when it is being delivered and show proof of your age if you order alcohol. (In some cases, you may need to show ID regardless!)

Yes; we prefer to ship to a business address.

No. Products cannot be shipped to a APO, FPO, PO Box or international.

Unfortunately, there is not much we can do to prevent leakage especially on blantons and vintage whiskies where possible leakage is always a risk. We do our best to make sure the cap is sealed well to prevent this. There are times when this happens, however the product has never been tampered with. We do not issue exchanges or refunds for minor leakage, but if you have an extreme case, please let us know and we will see what we can do.

Please contact us via our Contact page, chat, email (info@sipoak.com)

The whiskey market has seen incredible surges in demand over the past 4-5 years. We always try to stay aggressive on our pricing, however with demand outpacing supply we often find ourselves with increased cost to acquire the products that our customers are looking for. Unfortunately, with that it means the prices increase as well. For some products that are much rarer than others this can happen very quickly.

We recommend always shipping to an address such as a business that someone will be available at, however if you cannot do that or be available for signature, our carrier will attempt to deliver the package 3 times in accordance with their policies and after a third missed attempt will send the package back to us. You are able to use the tracking number to request the package get held at a local pickup location. We suggest opting to have the package held after a first missed delivery attempt

Please note that we cannot dictate delivery timeframes, that is solely based upon the carrier and their route. We are also unable to ask them to leave the package without signature as it is required by federal law to include.